Where do you ship from?
Our Fulfillment center is located in Atlanta, GA USA
When will my order begin processing?
All orders are processed within 24-48 hours Monday-Friday to ensure fast delivery. Some credit/debit card transactions may take up to 1-3 business days to process and clear depending on your bank.
What methods of Payment do you accept?
Your security is our top priority. We currently accept payments from all major credit cards.
+ AMERICAN EXPRESS
What does it mean when an item is on Backorder?
Popular items such as our Kinky Curly collection may sell out quickly causing it to be placed on backorder temporarily. This means that the items is currently our of stock in our Atlanta Warehouse but there are shipments on their way to our warehouse. Purchasing an item that is on backorder ensure's that your ordered will be fulfilled before inventory is restocked on our site. Backorders are our first priority as soon as we receive our shipments, allowing customers to be first in line for popular products.
Estimated backorder waiting times are typically 5-7 Business Days maximum.
What does Co-Wash mean?
Co-wash stands for: conditioner only wash. Co-washing is a great technique to maintain luster, moisture and silky smooth hair. Co-washing is best practiced on curly hair textures for frizz free, defined curls.
How many Clip In Set's do I Need?
Full Install (minimum to no leave-out) 1-2 Sets
Partial Install (added length, pop of color, volume) 1 Set
How long does Shipping take?
USA 2-3 Business Days
Canada 6-10 Business Days
United Kingdom 6-10 Business Days
Can I dye my Kinky Curly clip ins?
Yes! Here are the results after just 1 Single Lightening Process.
*Please seek a professional when coloring your bundles/clip ins